CASE STUDY
Geldards
Martin Griffiths, IT development manager at Geldards, says the opportunities to visualize and share management information in HighQ have presented his firm with an opportunity to win over new clients.
The challenge: Multiple use cases for service improvement
Geldards is a law firm offering a wide range of services BԪַ from wills, medical negligence and family advice to wealth management, employment advice, tax, corporate, commercial, and compliance with information law such as the European UnionBԪַs new General Data Protection Regulation (GDPR).
The firm first turned to HighQ for one very specific piece of work within this mix, but the use cases have quickly multiplied in the years since, explains IT development manager Martin Griffiths.
BԪַWe had tendered for a new client that stipulated it needed a document and case collaboration site for the work. The quickest way for us to provide that capability was through HighQ.
BԪַWe had built a bespoke extranet for a client ourselves once before, but itBԪַs a tricky project to manage BԪַ thereBԪַs a lot of maintenance involved, and it also took us a long time with our internal resource.BԪַ
Today, Geldards has built several HighQ data rooms for M&A file sharing and collaboration, as well as project management sites for planning and tracking matter status and priorities more efficiently.
The solution: HighQ provides data about performance and value
Indeed, the firm used HighQ to build a unique solution for its biggest client BԪַ although the offering doesnBԪַt involve active document collaboration at all, says Griffiths. Instead, it provides the client with detailed insight into the work the firm is processing on its behalf.
BԪַItBԪַs simply displaying information for the client from our internal case management system,BԪַ says Griffiths. BԪַHowever, creating that benefit is actually very dependent on HighQBԪַs data collection and management functionality (iSheets). IBԪַve been told that our iSheet is one of the biggest used by any HighQ client.
BԪַThe home page of the site provides a chart of key performance statistics, for example, the number of new cases that have arrived in a particular month and the number that have been completed and closed. That feature has been especially well-received.
HighQ offers a range of data visualization capabilities, including presenting information from its task-assigning module and analysis produced by HighQBԪַs AI Hub. At the same time, HighQ collects data in iSheets, which can be transformed into animated graphs.
The result: Competitive advantage in client acquisition and retention
ItBԪַs important for Geldards to invest time and energy in what may give it an edge against competition for new business, explains Griffiths BԪַ merely bringing the efficiency advantage of a great extranet site is not enough, he says.
BԪַToday, you really need a differentiating factor to win against other firms. I know that others tendering for a client are likely to have HighQ too, so we need to wow them with the finer detail of exactly what we can do with it.BԪַ
And his lawyers are encouraged by the opportunities as well. He says that project management sites are the ones currently seeing most traction internally. BԪַThey can use HighQ to monitor stages of the caseload cycle and track exactly when things need to be done by exporting iSheet views to the cloud.BԪַ
Meanwhile, the service the firm has itself received from HighQ has both impressed and improved over time, he says.
BԪַWe met a very tight deadline on our case dashboard implementation, and HighQ is helpful at both setting up and providing access to the developers. IBԪַve found their support, resolution times and first-line knowledge have also all improved over time.
BԪַIBԪַm pleased to have been able to push the button on lots of different use cases at the firms. And now that we have teams on board with solutionsBԪַunderstanding what they can really achieve with itBԪַthereBԪַs plenty of scope to do even more.BԪַ
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